Terms of Service

These Terms of Service (the “Terms”) constitute a binding legal agreement between you (“User”, “you”) and IronTrex CyberTechnology Private Limited (“IronTrex”, “we”, “our”, “us”). By creating an account, installing, accessing, or using the IronTrex mobile application, website, APIs, or related services (the “Services”), you agree to these Terms, our Privacy Policy, our Acceptable Use Policy, our Cyber Warranty Terms, and all other policies referenced herein.

Where applicable law requires IronTrex to provide a separate notice or obtain a separate consent in relation to particular features, permissions, device settings, or personal data processing activities, such notice or consent requirement shall apply in addition to these Terms. If you do not agree, you must not use the Services. These Terms are published in accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Indian Contract Act, 1872.

IronTrex provides, among other things:

• Scam and phishing risk detection based on heuristics, machine learning, and curated threat intelligence.
• A protected browser and link-scanning layer for supported URLs and content.
• Ask IronTrex, an educational assistant that provides scam-safety guidance.
• Scam awareness alerts, advisories, and notifications.
• A limited Cyber Warranty benefit for eligible paid users, subject to separate Cyber Warranty Terms.
• Subscription-based premium features.

As a condition of using the Services, you agree that you will:

• Never share OTPs, UPI PINs, card PINs, CVV, full card numbers, net-banking passwords, Aadhaar OTPs, account passwords, or any other banking or authentication credentials with any person or application, including with IronTrex.
• Not ignore warnings issued by your bank, payment provider, mobile operating system, or the IronTrex app.
• Not proceed with suspicious transactions, calls, or links, and not override red or amber warnings without independent verification.
• Report suspicious activity promptly through the in-app reporting features.
• Keep the IronTrex app, your operating system, and your device software updated.
• Not tamper with, reverse engineer, decompile, or modify the IronTrex app, and not use a rooted, jailbroken, emulated, or otherwise compromised device for Services that require device integrity.
• Provide accurate and truthful information, including when submitting scam reports or Cyber Warranty claims.
• Review and respond carefully to in-app notices, disclosures, and permission prompts, including prompts relating to browser configuration, protected browsing, link scanning, or device permissions.

You can accept the Terms by:

• clicking to accept or agree to the Terms, where this option is made available to you by IronTrex in the user interface for any Service; or
• by actually using the Services. In this case, you understand and agree that IronTrex will treat your use of the Services as acceptance of the Terms from that point onwards

You may not use the Services and may not accept the Terms if you are not of legal age to form a binding contract with us. Before you continue, you should print off or save a local copy of the Terms for your records.

The User hereby consents, expresses and agrees that he / she has read and fully understands the Privacy Policy of IronTrex in respect of the Services. The User further consents that the terms and contents of such Privacy Policy are acceptable to him.

IronTrex is not a bank, non-banking financial company, payment system operator, payment aggregator, insurer, insurance intermediary, broker, law-enforcement authority, court, or government agency. Nothing in the Services constitutes legal, financial, investment, tax, or regulatory advice. You remain solely responsible for your financial and legal decisions.

Ask IronTrex provides general, informational, scam-safety guidance only. It does not provide legal, financial, banking, tax, or professional advice. Its outputs are generated by artificial-intelligence systems, may be incomplete or inaccurate, and must not be relied upon as a substitute for verified information obtained directly from your bank, regulator, law-enforcement authority, or other official source. You are responsible for independently verifying any information before acting on it.

Several features of the Services rely on artificial-intelligence and machine-learning models. Outputs of these models are probabilistic risk assessments and are subject to false positives, false negatives, and errors. IronTrex does not warrant that such outputs are correct, complete, or current, and expressly disclaims all liability arising from reliance on such outputs except to the extent such liability cannot lawfully be disclaimed.

Certain features of the Services are offered on a paid subscription basis, currently starting at ₹49 per month, or such other prices as may be published from time to time. All fees are exclusive of taxes, which will be charged additionally at applicable rates. Subscriptions automatically renew at the end of each billing period unless cancelled in accordance with our Refund and Cancellation Policy and the rules of the applicable app store or payment provider. No refund is payable for a partial billing period already commenced, except as required by law or at IronTrex's sole discretion.

Eligible paid subscribers may, subject to separate Cyber Warranty Terms, benefit from a limited Cyber Warranty capped at ₹5,000 per eligible user per subscription period. The Cyber Warranty is not insurance, is not guaranteed compensation, and is subject to strict eligibility, exclusions, documentation, verification, and approval requirements set out in the Cyber Warranty Terms. In case of any inconsistency between these Terms and the Cyber Warranty Terms, the Cyber Warranty Terms shall prevail in respect of Cyber Warranty matters.

You agree not to:

• Use the Services in furtherance of any unlawful, fraudulent, deceptive, or harmful activity.
• Reverse engineer, decompile, disassemble, scrape, or create derivative works of any part of the Services.
• Attack, disrupt, probe, overload, or attempt to gain unauthorised access to any part of our infrastructure.
• Upload, transmit, or submit content that is unlawful, defamatory, obscene, infringing, or that discloses another person's private information without lawful basis.
• Submit false, misleading, or fabricated scam reports or Cyber Warranty claims.
• Use the Services to validate, develop, or refine phishing infrastructure, malware, or other offensive capabilities.
• Misuse, resell, or redistribute the Services without our written authorisation.
• Violate any code of conduct or other guidelines, which may be applicable for or to any particular Service.
• Violate any applicable laws or regulations for the time being in force in or outside India.
• Violate any of the terms and conditions of these Terms or any other terms and conditions for the use of the Services contained elsewhere herein.
• Conduct or forward surveys, contests, pyramid schemes or chain letters.
• Download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner.
• Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others.
• Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.

All intellectual property rights in and to the Services, including software, design, branding, content, threat intelligence datasets, and documentation, are owned by or licensed to IronTrex. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Services strictly in accordance with these Terms. No other rights are granted.

It is hereby clarified that part of the Services may contain advertising information or promotion material or other material submitted to IronTrex by third parties. Responsibility for ensuring that material submitted for inclusion on IronTrex complies with applicable international and national law is exclusively on the party providing the information/material. Your correspondence or business dealings with, or participation in promotions of, advertisers other than IronTrex found on or through the Services, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. We will not be responsible or liable for any claim, error, omission, inaccuracy in advertising material or any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the website, app or the Services. IronTrex reserves the right to omit, suspend or change the position of any advertising material submitted for insertion. Acceptance of advertisements on the website, app or the Services will be subject to these Terms.

IronTrex acts as an intermediary in relation to content and links that you submit or route through the Services. To the extent applicable, IronTrex exercises due diligence as required under the IT Act and IT Rules, publishes its Terms, Privacy Policy, and Acceptable Use Policy, and maintains a grievance redressal mechanism. IronTrex also provides proprietary, technology-enabled risk-assessment, link-scanning, browser-protection, and warning functionalities that analyse digital signals, URLs, domains, and related content for cyber-risk purposes. Any risk score, safety classification, warning, or alert generated by IronTrex forms part of the Services and shall not be treated as third-party content merely because it is generated in response to user-submitted or user-accessed material. Where required by law, IronTrex will preserve certain removed content and related records for the period prescribed under the IT Rules and will respond to lawfully authorised requests from government agencies within applicable timelines.

IronTrex may suspend, restrict, or terminate your access to the Services, with or without notice, in the event of (i) breach of these Terms or any referenced policy; (ii) fraud, abuse, or security risk; (iii) fabricated or fraudulent Cyber Warranty claims; (iv) legal or regulatory requirement; or (v) discontinuation of the Services. You may terminate your account at any time by following the in-app cancellation process. Provisions that by their nature should survive termination (including limitations of liability, disclaimers, and dispute resolution) will survive.

Except as expressly stated, the Services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, uninterrupted operation, or freedom from error. IronTrex does not warrant that the Services will detect or prevent all cyber-threats.

The User guarantees, warrants, and certifies that you are the owner of the content, which you submit or otherwise authorized to use the content, and that the content does not infringe upon the property rights, intellectual property rights or other rights of others. You further warrant that to your knowledge, no action, suit, proceeding, or investigation has been instituted or threatened relating to any content, including trademark, trade name service mark, and copyright formerly or currently used by you in connection with the Services rendered by IronTrex.

IronTrex has endeavored to ensure that all the information on the website is correct, but neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service. To the maximum extent permitted by law, IronTrex's total aggregate liability arising out of or in connection with the Services shall not exceed:

• ₹5,000 for claims under the Cyber Warranty, subject to the Cyber Warranty Terms; and
• the subscription fees actually paid by you to IronTrex in the three (3) months immediately preceding the event giving rise to the claim, for all other claims.

In no event shall IronTrex be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, business interruption, loss of goodwill, loss of opportunity, loss of data, or emotional distress, howsoever caused. Nothing in these Terms limits any liability, remedy, or right that cannot lawfully be limited or excluded under applicable law, including any mandatory rights or remedies available under consumer-protection, data-protection, or other applicable law.

In no event shall IronTrex be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the Services; (b) unauthorized access to or alteration of the User's transmissions or data; (c) any other matter relating to the Services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Services. Neither shall IronTrex be responsible for the delay or inability to use the Services, the provision of or failure to provide Services, or for any information, software, products, Services and related graphics obtained through the website or the app, or otherwise arising out of the use of the website or app, whether based on contract, tort, negligence, strict liability or otherwise. Further, IronTrex shall not be held responsible for non-availability of the website, app and Services during periodic maintenance operations or any unplanned suspension of access to the website, app and/or Services that may occur due to technical reasons or for any reason beyond our control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the website, app and/or Services is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer or other electronic systems or loss of data that results from the download of such material and/or data.

You agree to defend, indemnify, and hold harmless IronTrex, its directors, officers, employees, and affiliates from and against all claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with (i) your breach of these Terms or any referenced policy; (ii) your misuse of the Services; (iii) your violation of any law or the rights of any third party; (iv) fraudulent or misleading information submitted by you; or (v) breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms and for all the activities that occur through your account.

These Terms are governed by the laws of the Republic of India. Subject to mandatory consumer-protection rights, the courts at Hyderabad, Telangana, India shall have exclusive jurisdiction over all disputes arising out of or in connection with these Terms and the Services.

We may revise, modify or amend these Terms from time to time, or as required under applicable law. You are responsible for checking these Terms periodically to remain in compliance with these Terms. Your use of a Service after any amendment to the Terms shall constitute your acceptance of these Terms and you also agree to be bound by any such changes/revisions. However, where a change affects personal data processing or another matter for which applicable law requires a separate notice or consent, IronTrex will provide such notice and seek such consent as may be required.

• Support: support@irontrex.com
• Legal: legal@irontrex.com
• Grievance Officer: Krishna Sharma — grievance@irontrex.com • +91 8977060235
• Registered office: IronTrex CyberTechnology Private Limited, GMR Aero Towers, Hyderabad, Telangana, India.